FAQ
FREQUENTLY ASKED QUESTIONS
How do I purchase online?
1. Choose the products you like the most and add them to the shopping cart making sure that the size and color chosen are correct.
2. You will always know the number of products you have in your cart and the total amount of these (without the shipping costs or other expenses that will be added at checkout). When you have finished, click on the link “view shopping cart” to review the products you have selected and make a final assessment of the amount of your order.
3. When you proceed to checkout, fill in the form indicating the data we request (necessary to manage your order).
4. Once the process is successfully completed, you will receive an email confirming the order number of your purchase.
Note: We try to show the colors of our products as real as possible, however, there are many factors that can vary its appearance, such as the color calibration of your monitor and that are beyond our control. If you have any doubts about the color of any of our products, please contact us.
-Can I order models that do not appear on the Web?
For different reasons, not all the clothes of the stores can be found in the online store, but if you are interested in any product please contact us through our contact form and we will inform you of the possibility of acquiring it.
In this case, as it is an order, there is no exchange or refund if the package is open or in bad conditions. The customer will bear the cost of return and new shipping order.
-What sizes are shown on the Web?
All sizes shown are on both sizes and measurements. If you have any doubts, please consult the product description to see the measurements of the product description to see the measures of the models alponte contact us through the contact form.
Your G-Los team.
How do I purchase online?
1. Choose the products you like the most and add them to the shopping cart making sure that the size and color chosen are correct.
2. You will always know the number of products you have in your cart and the total amount of these (without the shipping costs or other expenses that will be added at checkout). When you have finished, click on the link “view shopping cart” to review the products you have selected and make a final assessment of the amount of your order.
3. When you proceed to checkout, fill in the form indicating the data we request (necessary to manage your order).
4. Once the process is successfully completed, you will receive an email confirming the order number of your purchase.
Note: We try to show the colors of our products as real as possible, however, there are many factors that can vary its appearance, such as the color calibration of your monitor and that are beyond our control. If you have any doubts about the color of any of our products, please contact us.
-Can I order models that do not appear on the Web?
For different reasons, not all the clothes of the stores can be found in the online store, but if you are interested in any product please contact us through our contact form and we will inform you of the possibility of acquiring it.
In this case, as it is an order, there is no exchange or refund if the package is open or in bad conditions. The customer will bear the cost of return and new shipping order.
-What sizes are shown on the Web?
All sizes shown are on both sizes and measurements. If you have any doubts, please consult the product description to see the measurements of the product description to see the measures of the models alponte contact us through the contact form.
Your G-Los team.